VIDEOGRAPHY:
Most video files you receive will either be .MOV or .MP4
MOV files are compatible with both Windows and Mac computers. Normally, you can use Apple’s QuickTime Player to open it. If you use Windows, you can play MOV files on Windows Media Player.
.MP4 files are easily opened on MAC computers. Some windows computes, depending on how old the computer is and version of Windows you are using, may have difficulty handing these files. We would suggest using a friend or family’s computer first to see if the issue resolves.
Other things to try: Be sure your computer has enough memory/storage available to open files. If your computer only have 2 GB of space and your video is 15 GB, it will give you an error.
Try updating your version of windows or Apples.
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